Turf KS mattress toppers

The delivery time of your new mattress is in most cases a maximum of 25 working days. You will find the exact delivery time directly above next to the article. The mattresses are produced according to your order and have not been in stock for years. This affects the quality of the mattresses, so that they do not have any one-sided stresses due to long storage periods. However, this is why the delivery takes time.

Our hotel mattresses are only produced exclusively for you on order. Because you have chosen an exclusive hotel product and hotels usually order a large number of mattresses, which are then produced after the order. As a partner of the hotel suppliers we can also map this process for the production of individual items - but here too the following applies: The mattress is produced after the order.

The big advantage: This has an effect on the quality, as our mattresses do not have any one-sided stresses due to long storage times.

The delivery of your new mattress is free of shipping costs within Germany. If you wish a delivery outside of Germany, shipping costs arise which you can see directly in the shopping cart. The delivery is made by our experienced shipping partner.

Your body needs some time to get used to the new mattress. Likewise, the mattress needs some time to get used to the new conditions, such as the room temperature. Take your time and be sure to sleep on your new mattress for several days. You have 30 days to get used to the mattress.

If you still decide to return your new mattress within 30 days of delivery, please use our returns portal. We will instruct our shipping team to arrange a pick-up date with you. The mattress will then be picked up from you. We will bear the costs for curbside pickup within Germany. If you would like a pickup in your bedroom, you can add this service to the returns portal. Return shipping costs from other countries can be found here:

Zone 1
Germany
85,00 Euro

Zone 2
Netherlands, Belgium, Luxembourg, Czech Republic, Poland, Austria
99,00Euro

Zone 3
Denmark, France, Italy, Slovenia, Hungary, Slovakia
199,00 Euro

As soon as the mattress leaves production, our shipping team will contact you by phone to arrange a suitable delivery date with you (please include your phone number when ordering).

Your mattress will be delivered to the curb.

The right mattress is the basis for good sleep. The main distinction is made according to the type of mattress, such as barrel pocket spring core mattresses, foam mattresses or bonell spring core mattresses. The hardness of the mattress also plays a role in the lying character. You can find your perfect mattress with our mattress guide.

In most cases, the mattresses are delivered dimensionally stable in full size (not rolled). Therefore it must be ensured that the mattress can be transported to the desired location on your premises by our forwarding team. In case of doubt, we recommend using two individual mattresses and a continuous topper above them.

The shipping costs depend on the desired product and manufacturer. You will find the shipping costs for each item directly at the product. For shopping carts that consist of items from different manufacturers, shipping costs may be multiple - you will see the shipping costs totaled in any case on the way to checkout before you complete your order.

You can find the delivery times directly on the product page. These vary depending on the ordered product. Directly after your order you will receive an order confirmation. Here you can also see the delivery time under each ordered product.

You can enter your voucher code in the shopping cart or in the order overview. Here you will find the field "Do you have a voucher?". Enter your voucher code here. The discount will be deducted directly in the overview and the voucher will be listed. If the voucher code is not accepted, the promotion has expired or your shopping cart does not meet the conditions of the voucher, for example, the minimum order value is not reached or the voucher is not redeemable on this item.

Of course! Use our expert if you have questions about products or order processing. Call us during our service hours between 9 a.m. and 12 a.m. on the German landline number +49 (0) 711 400 990 30 and we will be happy to advise you. Together we will find the products that suit you.

You have the possibility to choose from different payment methods. The following payment methods are usually available:

• 1. PayPalIf you choose payment by PayPal, you will be redirected directly to PayPal at the end of the order process. If you are already a PayPal customer, you can log in there with your user data and make the payment. Are you new to PayPal? Then you can log in as a guest or open a PayPal account and confirm the payment. The receipt of payment is usually within a few minutes with us and your order is then processed.
• 2. credit cardWith us you can pay comfortably and safely with your credit card. We accept MasterCard, Visa and American Express credit cards.
• 3. purchase on accountThe purchase on account is handled with Klarna. In case of purchase on account the invoice amount is due and payable to Klarna within 14 days after receipt of the goods. You shop relaxed, complete your order and check the products in peace at home. Important: Pay the invoice directly to Klarna and not to us - you will receive all information about this by mail.
• 4. Installment purchaseWith the installment purchase of Klarna you can buy larger purchases quite comfortably and pay according to your needs now over 3, 6, 12 or 24 months in installments. A special repayment or early repayment is possible at any time and without surcharge.
• 5. prepayment After the order you will receive an order confirmation. In it you will find our bank details and the purpose of your bank transfer to us. Your desired items will be shipped as soon as we have received your payment. The articles will remain reserved for you until we receive your payment - but for a maximum of 7 days. Depending on the bank, it can take 2-4 working days until your payment arrives at us.

If you pay by invoice, the amount must be transferred to Klarna. You will receive all information by e-mail after your order. Please transfer the amount not to our bank account.

You can also place your order by phone with our service team. However, we can only offer the payment method prepayment here.

We are pleased that you like products from a hotel so much. With our Hotel finder you can easily and comfortably find the hotel you are looking for. Afterwards you will find exactly the products we know from the respective hotel and can order them for your home.

If the hotel or product you are looking for is not listed, please feel free to contact us at the following mail: service@hotelshop.one and we will be happy to find out whether we can offer you the product you are looking for.